书目详细信息
： 21st century airlines :
书目信息 机读格式(MARC)
| ISBN： | 9781138093133 (hardback) |
|---|---|
| 编目源： | DCL |
| 语种代码： | eng |
| 个人名称： | Taneja, Nawal K. |
| 题名： | 21st century airlines : connecting the dots / Nawal K. Taneja. |
| 版本说明： | First Edition. |
| 出版发行项： | London ; New York : Routledge, Taylor & Francis Group, 2018. |
| 载体形态： | liv, 228 pages : illustrations, maps ; 24 cm |
| 书目附注： | Includes bibliographical references and index. |
| 格式化内容附注： | Acknowledgements -- Forewords -- Preface -- Introduction -- Responding to changing customer expectations -- Platform-based and networked businesses : new forms of collaboration -- Innovating and evolving airline network planning -- Re-thinking revenue management -- Re-designing services for next-generation customer experience -- Re-thinking the airline business for the digital era -- Thought leadership pieces -- Index -- About the author. |